Serendipity gladly accepts returns or exchanges of unworn, unwashed, undamaged, unaltered, or defective merchandise purchased online that shipped to a U.S. address or in store for a full refund within 10 days from the date your order shipped or was purchased. Returns will also be accepted up to 30 days for a store credit.
Serendipity offers exchanges for the same item in a different size when we are notified of the request within 30 days from the date your order shipped.
Sale and discounted items are NOT returnable.
Return shipping costs are the customer's responsibility. Please email us here to begin your return.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items:
- Face Masks
- Hair Accessories
- Liquid Products
How long does it take to process the return?
- Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be delivered and processed. We will send you an email confirmation when your return arrives and a separate email confirmation when your return is complete.